Hospitals who use outside (vs. in-house) service to support and maintain medical equipment often rely on a primary service provider. Their relationship with this service provider can deepen over time, eliminating the opportunity for enhanced value from more competitive providers striving to earn your business. While there are many benefits to this mutual loyalty, it can come at a cost in the absence of plausible competition to keep pricing in check.
Always consider qualified alternative service providers to create competition when awarding business to your preferred service provider. This way, you can be assured that you’re getting a fair and market competitive rate, and if not, you can leverage the competition to get better pricing from your current supplier. Either way, you win with more savings!