Company Information
Miga Solutions provides information services that help hospitals lower their annual medical equipment costs. Miga’s proprietary equipment pricing information (i.e. ‘Kelley Blue Book’ for medical equipment), online tools and marketplace services enable hospitals to benchmark, make and implement more cost-effective spending decisions on equipment purchase and service, and recover maximum value from equipment being replaced. Miga is headquartered in Plymouth, MN and counts many leading hospitals and healthcare systems as its clients.
Job Description
We are looking for a dynamic individual to join our team as a Client Experience Coordinator. In this role, you will serve an internal cross-functional team that manages and supports our relationships with hospital clients.
Responsibilities
- Prioritize and respond to client service requests via telephone and email
- Track client projects and log all contact activity into CRM/other internal systems
- Engage existing clients via regularly scheduled outreach to support their use of company products and to uncover opportunities to sell additional solutions
- Prepare monthly reports, sales proposals and quotes for clients
- Organize new client on boarding activities to ensure success for client and Miga
- Support marketing activities and conduct relevant medical industry research
- Identify opportunities to maximize company profile via social media
Skills Required
- Excellent written and verbal communications, ability to effectively relay information via phone/e-mail
- Exceptional customer service skills
- Structured and organized approach with attention to detail and proper documentation of all work
- Ability to work independently and handle multiple projects while meeting established service requirements, standards and deadlines
- Relationship building and ability to quickly establish rapport with customers and suppliers
Attributes Required for Success
- Self-motivated with proven ability to succeed in new challenges
- A conscientious, “do-whatever-it-takes-to-get-the-job-done” attitude and a willingness to invest the time necessary to achieve success
- Amazing multi-taking abilities with consistent and timely follow-through
Experience & Education Requirements
- An undergraduate degree
- 2 years of proven success in customer service or a front-line role requiring regular customer interaction
- Experience using MS Office and CRM systems
Compensation
- Base Salary plus bonus potential
- Healthcare benefits including medical and dental
- Paid personal time off and paid holidays
- Eligible to participate in Employee Stock Option Plan
Please send your resume and a cover letter communicating your interest to: careers@migasolutions.com